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Suppose you’re looking to introduce or extend your existing IT service management (ITSM) capabilities. You’ll likely need to justify the cost – perhaps in the form of a business case

Knowledge management capabilities share information across an organization to benefit IT operations, services, experiences, and outcomes, plus the employees that enable them. In some respects, delivering the technology to provide

As we ring in the new year, businesses around the globe are optimizing their service management to meet the needs of their organization. If your IT service management (ITSM) platform

Over the last two years, we’ve seen IT Help Desks perform admirably as the world of work suddenly pivoted from a stable, centralized workplace to a disparate, work from home

As your organization grows, so do the IT needs of your company. More employees mean more computers, stronger networks, and additional peripheral devices like printers, scanners, and web cameras. When

When management looks at IT and the services they provide, they view it as a cost center that requires investment to maintain business continuity. As a result, it can be

A managed service provider (MSP) was struggling to deliver IT services to their clients. The MSP had an experienced technical staff capable of delivering help desk services, implementing security protocols,

On its surface, Asset Management seems to be about tracking your hardware and software assets, which is important to organizations concerned about theft, but it’s hardly revolutionary. A deeper inspection

IT service management (ITSM) and enterprise service management (ESM) are essentially the ways organizations manage their services for internal customers. Through a framework, the most popular of which is ITIL,