Redefine the customer experience while streamlining IT Requests
Modern IT departments do more than simply provide just tech support. ITCC’s Service Catalog enables your team to publish a complete directory of all IT services that are available to employees and end-users, all while accelerating delivery and reducing operational expenses.
Our Service Catalog tool enables your employees to get the IT services they need through automated processes and a stellar, end-user experience.
Service Catalog plays an important role in the organization. It reduces the costs of delivering services and dramatically decreases the time for completion of services.
ITCC’s Service Catalog module provides the organization with better-managed resources, and measurably improves customer satisfaction. It uses rules to ensure employees only have access to the software they need, protecting against unnecessary licensing fees.
Like all modules within the ITCC platform, Service Catalog module includes a robust toolset that facilitates communication, simplifies use, makes it easy to track progress at a glance.
As a cyber security leader, protecting our customers from advanced threats and ensuring customer satisfaction are top priorities,” said Sigalit Shavit, chief information technology officer at CyberArk. “IT Care Center is a highly customizable solution that powers productive IT support interactions. Using advanced analytics, we are able to measure and continuously improve the effectiveness of our customer support team to drive long-term customer loyalty.
Schedule your IT Service Catalog demo today and start improving your processes tomorrow!