IT Help Desk Services and Solutions

One solution to manage incidents, support Help Desk staff, and formalize knowledge management
ITSM Solution
Integrated Asset Management

Improve Internal Service Quality and Delivery

Enable self-service, create and track tickets, and receive feedback from employees on internal services. Agents and engineers have the tools they need to track and handle incidents, define service catalog requests, and ensure SLAs are met with advanced tracking tools. 

ITCC’s Help Desk solution provides your teams with an enterprise-grade solution that helps keep your business running smoothly, as it installs processes that ensure your employees receive the internal services support they need to do their jobs.

“IT Care Center has worked with us as a partner to build, implement and evolve a solution that matches our vision for customer experience”

Avi Krudo, Diesnhaus’ CIO

"I have been working with ITCC for over 10 years and I recommend it to anyone that needs great flexibility, a variety of options and wants to make many changes without the need to code."

Sigalit Shavit, CIO, CyberArk

Resolving Issues at the Speed of Business

Usability is the key to our Help Desk solution’s effectiveness. Designed from the ground up to aid help desk professionals in keeping businesses running smoothly, it enables them to get end users back to work faster.

The customer portal empowers employees to problem-solve their own issues, freeing up IT members to support more serious issues. Employees can easily raise incidents and open tickets through their preferred channel.

IT Team members have visibility into all incidents, ensuring that problems are resolved quickly. Advanced tracking techniques allow them to meet SLAs, keeping employees more productive throughout the organization.

Fast IT Response

Help Desk Software That Gets the Job Done

Help desk members are able to manage any incident that comes up from across the organization.

Incident Management

Track incidents, prioritize effectively, and use previous solutions to resolve incidents faster. Incident management is fully customizable, and can be configured to meet your company’s requirements. Together with automations and workflow tools, agents are more efficient and help resolve incidents faster.

 

 

Service Catalog Management

Publish a complete directory of all services while accelerating delivery and reducing operational expenses. Automate frequently used workflows and processes, such as providing an employee with access to sensitive information or adding a new employee, to increase user satisfaction and efficiency.

Agent Support

Agents have visibility into all incidents, through dashboards that track IT activities. The custom views and lists provide additional insights, allowing IT to better understand where incidents are coming from and how to manage them.

 

 

 

 

 

Knowledge Management

Provide consistent information throughout the company. Items are published in FAQ format, using step-by-step responses for problem resolution. Items can be accessed through the portal, and Google Search tools enable self-service with easy-to-find relevant articles, documents, and email messages.

Our Promise to You

At ITCC, we understand how important it is for your systems to be available 24/7/365. It’s why we developed a versatile, professional grade platform that is highly flexible and doesn’t require a lot of coding.

Our customer service teams are committed to delivering any support you need to keep these systems running. We provide follow-the-sun support to ensure that if our systems ever go down or if you have any questions you need answers, we are here to answer your questions and get your system back online.

IT Service Management 24/7

Testimonials

IT Care Center has worked with us as a partner to build, implement and evolve a solution that matches our vision for customer experience.

Avi Krudo, CIO, Diesnhaus

I have been working with ITCC for over 10 years and I recommend it to anyone that needs great flexibility, a variety of options and wants to make many changes without the need to code.

Sigalit Shavit, CIO, CyberArk

Self Service Knowledge Management

The Dashboard

View incident responses at a glance, check out your SLA resolution rates or track how many incidents were resolved using the self-service portal with our robust dashboards.

IT teams never have to guess how well they are performing. The easy-to-use dashboard using color-coded measurements to update team members and management on performance, efficiency, and effectiveness.

Schedule A Demo

See the IT Help Desk in action. Schedule your demo today!