The ITCC Help Desk module includes the complete suite of tools to deliver fast, efficient and effective IT service and support. Create and handle tickets, enable self-service troubleshooting, define service catalog requests, and ensure SLAs are met with advanced tracking tools.
Benefit from an enterprise-grade solution to configure help desk processes that streamline IT service delivery, giving employees the support they need to do their jobs and keeping your business running smoothly
“IT Care Center has worked with us as a partner to build, implement and evolve a solution that matches our vision for customer experience”
"I have been working with ITCC for over 10 years and I recommend it to anyone that needs great flexibility, a variety of options and wants to make many changes without the need to code."
The Help Desk module offers maximum usability across channels, including customer portal, mobile, email, BOT, Slack, WhatsApp, or MS Teams. Employees can open tickets and raise incidents through their preferred channels. With self-service capabilities, employees are empowered to troubleshoot common and straightforward issues, freeing up IT staff to focus on tasks that add value to the organization, such as product innovation.
IT team members have full visibility into all incidents, and built-in tracking and control helps resolve IT tickets smoothly and quickly. With ITCC, your end users get back to work faster, for increased productivity throughout the business.
With ITCC, your help desk does so much more than IT ticketing. Go beyond standard capabilities with full incident management functionality, knowledge management and self-service troubleshooting support, with intuitive dashboards for complete visibility and alignment across your divisions and teams.
Fully customizable solution to track and prioritize incidents and resolve them quickly and effectively. The self-service portal enables seamless, pro-active incident management, helping to avoid escalations and optimize SLA management processes and targets.
Publish a comprehensive directory of IT services, accelerating delivery and reducing operation costs. Automated workflows and processes enhance client access to IT service details, streamlining knowledge delivery and supporting a better end-user experience.
Comprehensive agent dashboard provides visibility and tracking of all help desk incidents. Leverage custom views and lists to gain deeper insights, allowing the IT team to better understand where issues arise and how to manage them effectively.
Help employees help themselves with self-service knowledge base. Provide easy access to FAQs and step-by-step troubleshooting guides via the customized portal, with Google Search tools to locate relevant articles, documents, and email messages fast.
Technology is the engine of your organization, and you need seamless availability of all your systems – including your internal IT service and support systems.
And, the best ITSM platform should fit with your workflows and employees’ needs, not the other way round.
The ITCC ITSM solution is highly flexible yet demands minimal coding, making it fully and quickly customizable for your organization. Our customer service team delivers the support your company needs to maximize its cross-organizational functioning, 24/7/365. All your questions and usability issues are handled quickly, so productivity is uninterrupted. That’s the ITCC promise to you.
View and monitor performance and efficiency with the built-in dashboard feature, displaying color-coded measurements that update team members and management at a glance. Leave guesswork behind and leverage true transparency of incident responses, SLA resolution rates, self-service portal efficiency, and much more with our robust data-driven dashboards.
