Enable self-service, create and track tickets, and receive feedback from employees on internal services. Agents and engineers have the tools they need to track and handle incidents, define service catalog requests, and ensure SLAs are met with advanced tracking tools.
ITCC’s Help Desk solution provides your teams with an enterprise-grade solution that helps keep your business running smoothly, as it installs processes that ensure your employees receive the internal services support they need to do their jobs.
“IT Care Center has worked with us as a partner to build, implement and evolve a solution that matches our vision for customer experience”
"I have been working with ITCC for over 10 years and I recommend it to anyone that needs great flexibility, a variety of options and wants to make many changes without the need to code."
Usability is the key to our Help Desk solution’s effectiveness. Designed from the ground up to aid help desk professionals in keeping businesses running smoothly, it enables them to get end users back to work faster.
The customer portal empowers employees to problem-solve their own issues, freeing up IT members to support more serious issues. Employees can easily raise incidents and open tickets through their preferred channel.
IT Team members have visibility into all incidents, ensuring that problems are resolved quickly. Advanced tracking techniques allow them to meet SLAs, keeping employees more productive throughout the organization.
Track all incidents and problems to get a full view of challenges that are happening in a division, and measure response and resolution times to ensure that SLAs are being met. Solutions described in the knowledge management portal help team members resolve their issues faster.
Publish a complete directory of all services while accelerating delivery and reducing operational expenses. Automate frequently used workflows and processes, such as providing an employee with access to sensitive information or adding a new employee, to increase user satisfaction and efficiency.
Agents have visibility into all incidents, through dashboards that track IT activities. The custom views and lists provide additional insights, allowing IT to better understand where incidents are coming from and how to manage them.
Provide consistent information throughout the company. Items are published in FAQ format, using step-by-step responses for problem resolution. Items can be accessed through the portal, and Google Search tools enable self-service with easy-to-find relevant articles, documents, and email messages.
At ITCC, we understand how important it is for your systems to be available 24/7/365. It’s why we developed a versatile, professional grade platform that is highly flexible and doesn’t require a lot of coding.
Our customer service teams are committed to delivering any support you need to keep these systems running. We provide follow-the-sun support to ensure that if our systems ever go down or if you have any questions you need answers, we are here to answer your questions and get your system back online.
IT Care Center has worked with us as a partner to build, implement and evolve a solution that matches our vision for customer experience.
Avi Krudo
CIO, Diesnhaus
View incident responses at a glance, check out your SLA resolution rates or track how many incidents were resolved using the self-service portal with our robust dashboards.
IT teams never have to guess how well they are performing. The easy-to-use dashboard using color-coded measurements to update team members and management on performance, efficiency, and effectiveness.
