Improve enterprise performance, efficiency, and service Delivery.
Standardize service provisioning and promote continual service improvement to internal teams and users
Improve processes, reduce operating costs and drive efficiencies throughout organizations with the ITCC Enterprise Service Management (ESM) solution. Our full suite of tools and features will improve internal services at every department where it is implemented
Built on decades of service management improvement for IT departments, it extends those concepts and capabilities into every aspect of the organization. From HR to finance, legal and facilities management, users share knowledge, deploy automations, and handle incidents and requests using proven processes.
ESM takes existing, disparate workflows throughout the company, and applies the same processes to ensure consistency and efficiency in processes. As a result, there is a singular company-wide user experience, using a centralized tool.
Company-wide benefits include:
Increased Productivity – Incident tracking processes enables teams to respond quickly, and in one place
Minimized Wasted Efforts – Mapping processes help define activities and cut out extra steps
Enhanced Visibility & Control – Consistent processes and reporting delivers a high degree of visibility, highlighting problem areas that need to be corrected
Increased User Satisfaction – Internal users know where to get help, and see results faster
The different modules in the system work seamlessly with one another and provide a dashboard view of how the company is functioning internally. Through the system, management can monitor and better understand user requests from each department.
Employees and departments have access to the tools they need to get issues resolved quickly and improve productivity across the company.
At ITCC, we understand how important it is for your systems to be available 24/7/365. It’s why we developed a versatile, professional-grade platform that is highly flexible and doesn’t require a lot of coding.
Our customer service teams are committed to delivering any support you need to keep these systems running. We provide follow-the-sun support to ensure that if our systems ever go down or if you have any questions you need answers, we are here to answer your questions and get your system back online.
As a cyber security leader, protecting our customers from advanced threats and ensuring customer satisfaction are top priorities,” said Sigalit Shavit, chief information technology officer at CyberArk. “IT Care Center is a highly customizable solution that powers productive IT support interactions. Using advanced analytics, we are able to measure and continuously improve the effectiveness of our customer support team to drive long-term customer loyalty.
ITCC is a flexible system that allows easy customization in many different ways to meet our ever-changing needs.
The ITCC support team is amazing. They are quick to provide continuous support and are attentive to our needs, offering creative ideas and flexible tools.