When computers crash, printers go offline, or communication networks fail, you need a cross-company omnichannel solution that connects employees with the IT service desk. ITCC’s Incident Management module makes it easy to report issues and get them resolved as quickly as possible through a robust trouble ticket and service level agreement (SLA) system.
Our Incident Management module enables you to get your team back to work, improving team productivity and effectiveness at every level of the organization.
Incident management is critical to any medium to large organization. With a structured, organized process, IT Help Desks are able to track incidents, prioritize effectively, and use previous solutions to resolve incidents faster.
ITCC’s Incident Management module provides the Help Desk with the tools needed to maintain employee productivity by resolving incidents within the organization’s SLA. Through its logging tools, analysis, and knowledgebase, the system creates an organizational memory that enables employees to handle some incidents on their own.
Like all modules within the ITCC platform, Incident Management includes a robust toolset that facilitates communication, simplifies use, makes it easy to track progress at a glance.
ITCC is a flexible system that allows easy customization in many different ways to meet our ever-changing needs.
The ITCC support team is amazing. They are quick to provide continuous support and are attentive to our needs, offering creative ideas and flexible tools.
Schedule your IT Incident Management demo today and start improving your processes tomorrow!