Create a better IT experience throughout the company. IT team members can easily intake, monitor, and resolve computer and network issues, create automated workflows to streamline repetitive processes, and effectively manage all company assets from a single, integrated platform.
Resolve incidents faster using modules that integrate seamlessly with one another. For example, an incident requiring a hardware upgrade could potentially involve incident management, problem management, asset management, and knowledge management. The data would be updated in each module.
Unlock access to unique tools that enable end-users to resolve their own issues, and help IT teams concentrate on what matters most.
Consolidate tools and reduce costs. Omnichannel communications enable team members to report incidents or use the self-service tools from multiple places:
Automations and workflows are built into every level of the system, helping improve productivity and cut down on time waiting for IT.
At ITCC, we understand how important it is for your systems to be available 24/7/365. It’s why we developed a versatile, professional grade platform that is highly flexible and doesn’t require a lot of coding.
Our customer service teams are committed to delivering any support you need to keep these systems running. We provide follow-the-sun support to ensure that if our systems ever go down or if you have any questions you need answers, we are here to answer your questions and get your system back online.
ITCC has an important advantage with maintenance and supply management, managing vendor contracts, necessary asset fixes and routine checkups.
ITCC helps us manage tasks, allocating resources to subtasks, creating dependencies and alerting every associate whenever they need to tend to their part. Management has total visibility to the whole process.
We chose ITCC for one Module and found out there are so many more that come built into the system.
With ITCC we pay only per admin, regardless of the number of employees using the system. It’s a huge advantage.
As a cyber security leader, protecting our customers from advanced threats and ensuring customer satisfaction are top priorities.
IT Care Center is a highly customizable solution that powers productive IT support interactions. Using advanced analytics, we are able to measure and continuously improve the effectiveness of our customer support team to drive long-term customer loyalty.
See the ITSM in action. Schedule your demo today!