ITSM

Improve IT Productivity and employee experience with an enterprise-grade ITSM solution

Manage All IT Services in One Place

Scale up and down as you go with all modules already in place and ready for use! The ITCC IT Service Management (ITSM) solution was built with a full suite of tools and features included. System users have full access to ITIL-compliant solutions covering:
  • Incident Management – Identify, manage, and resolve incidents
  • Problem Management – Proactively identify and resolve problems
  • Change Management – Plan and manage changes throughout the organization
  • Release and Projects Management – Ensure projects run smoothly and are delivered on time
    IT Project Management – Minimize disruption and complete projects on time
  • Service Catalog – Publish available IT services
  • Asset Management – Track all hardware and software
  • Knowledge Management – Enable self-service and knowledge sharing
All modules are included in the platform from day 1, along with productivity tools like chatbots, workflow automations, and omnichannel access to ensure that your IT team has the tools it needs to keep your organization’s IT humming along smoothly. If you ever need it, our responsive support team is here to answer questions and get your system back online.

Faster, More Effective IT Response

Create a better IT experience throughout the company. IT team members can easily intake, monitor, and resolve computer and network issues, create automated workflows to streamline repetitive processes, and effectively manage all company assets from a single, integrated platform.

Resolve incidents faster using modules that integrate seamlessly with one another. For example, an incident requiring a hardware upgrade could potentially involve incident management, problem management, asset management, and knowledge management. The data would be updated in each module.

Unlock access to unique tools that enable end-users to resolve their own issues, and help IT teams concentrate on what matters most.

Comprehensive ITSM Tools to Keep Everyone Working

Consolidate tools and reduce costs. Omnichannel communications enable team members to report incidents or use the self-service tools from multiple places:

  • Desktops
  • Mobile devices
  • Email accounts
  • Chatbots


Automations and workflows are built into every level of the system, helping improve productivity and cut down on time waiting for IT.

Incident Management

Track incidents, prioritize effectively, and use previous solutions to resolve incidents faster. Incident management is fully customizable. Together with automations and workflow tools, agents are more efficient and help resolve incidents faster.

 

Problem Management

Proactively get situations under control before they interfere with business operations. Detect, log, and investigate to find the root cause of problems. Problem logs, recorded solutions, and defined workarounds enable fast resolution of similar problems that might arise in the future.

Change Management

Plan and schedule changes to minimize risk and limit disruption to the organization. Using a rich set of visual tools, track every step of the planned change

 

 

 

 

 

Project Management

Minimize risk and complete projects on time. Identify key stakeholders, and notify them to ensure key milestones are met.

 

 

 

 

 

 

IT Project Management

Plan, monitor and manage IT projects, to ensure milestones are met on time, and the project is delivered on time.





 

Service Catalog

Publish a complete directory of all IT services while accelerating delivery and reducing operational expenses. Automate workflows and processes, increasing user satisfaction and efficiency.


Asset Management

Manage hardware and software, to protect and track company assets while ensuring that you aren’t penalized or overspending on software licenses.

 

 

 

 

Knowledge Management

Enable self-service and consistent, company-wide approaches to IT with this searchable repository of help-desk information. The self-service access to help ensures your teams have the answers they need to overcome technological glitches.

Our Promise to You

At ITCC, we understand how important it is for your systems to be available 24/7/365. It’s why we developed a versatile, professional grade platform that is highly flexible and doesn’t require a lot of coding.

Our customer service teams are committed to delivering any support you need to keep these systems running. We provide follow-the-sun support to ensure that if our systems ever go down or if you have any questions you need answers, we are here to answer your questions and get your system back online.

Here's what our clients have to say:

ITCC has an important advantage with maintenance and supply management, managing vendor contracts, necessary asset fixes and routine checkups.

ITCC helps us manage tasks, allocating resources to subtasks, creating dependencies and alerting every associate whenever they need to tend to their part. Management has total visibility to the whole process.

We chose ITCC for one Module and found out there are so many more that come built into the system.

With ITCC we pay only per admin, regardless of the number of employees using the system. It’s a huge advantage.


Yossi Golan - Maytronics

As a cyber security leader, protecting our customers from advanced threats and ensuring customer satisfaction are top priorities.

IT Care Center is a highly customizable solution that powers productive IT support interactions. Using advanced analytics, we are able to measure and continuously improve the effectiveness of our customer support team to drive long-term customer loyalty.

 

 

 

 

Sigalit Shavit, CIO, CyberArk

The Dashboard

Never guess how well your teams are performing. The easy-to-use dashboard uses color-coded measurements to update team members and management on performance, efficiency, and effectiveness. View incident responses at a glance, check out your SLA resolution rates, or track how many incidents were resolved using the self-service portal with our robust dashboards.

Schedule A Demo

See the ITSM in action. Schedule your demo today!