With ITCC, create a faster, more effective IT service response, company wide. The ITSM solution provides a complete, centralized hub where IT team members can easily intake, monitor, and resolve computer and network issues, create automated workflows to streamline rote processes, and manage all the company’s IT assets in a single integrated platform.
The platform includes the full suite of modules and features to cover every IT service function, integrating seamlessly to resolve incidents comprehensively and quickly. Developed in accordance with ITIL best practices, the all-in-one solution supports excellence and efficiency in ITSM to help your business thrive
Manage all your IT services in one place with ITCC’s ready-to-use ITSM solution that covers all modules and features, from Incident Management to Problem Management, Service Catalog, Asset Management, Knowledge Management, and more.
When you choose ITCC, you gain full access to all ITIL-compliant modules straight away. Get started with the modules you need right now, and scale operations to other areas of the organization whenever you decide. Productivity features such as chatbots, workflow automations, and omnichannel access ensures that your IT team has the tools it needs to keep your IT operations running smoothly.
Consolidate all your IT service and support needs in one solution, and reduce costs across the organization. The ITSM platform is accessible via desktop, mobile, email and chatbot, providing an omnichannel experience so team members can report incidents and leverage self-serve tools whenever and wherever they are.
Built-in automations and workflows help reduce time to resolution so your organization is more efficient and productive. With unique tools that enable end-users to resolve their own issues, the ITCC ITSM solution frees up precious resources so IT teams can concentrate on what matters most.
Technology is the engine of your organization, and you need seamless availability of all your systems – including your internal IT service and support systems.
And, the best ITSM platform should fit with your workflows and employees’ needs, not the other way round.
The ITCC ITSM solution is highly flexible yet demands minimal coding, making it fully and quickly customizable for your organization. Our customer service team delivers the support your company needs to maximize its cross-organizational functioning, 24/7/365. All your questions and usability issues are handled quickly, so productivity is uninterrupted. That’s the ITCC promise to you.
View and monitor performance and efficiency with the built-in dashboard feature, displaying color-coded measurements that update team members and management at a glance. Leave guesswork behind and leverage true transparency of incident responses, SLA resolution rates, self-service portal efficiency, and much more with our robust data-driven dashboards.
ITCC has an important advantage with maintenance and supply management, managing vendor contracts, necessary asset fixes and routine checkups.
ITCC helps us manage tasks, allocating resources to subtasks, creating dependencies and alerting every associate whenever they need to tend to their part. Management has total visibility to the whole process.
We chose ITCC for one Module and found out there are so many more that come built into the system.
With ITCC we pay only per admin, regardless of the number of employees using the system. It’s a huge advantage.
Yossi Golan
Maytronics
Explore our ITSM solution and leverage the benefits of robust, streamlined, ITIL-aligned processes in one efficient and all-inclusive platform.
