Create a better IT experience throughout the company. IT team members can easily intake, monitor, and resolve computer and network issues, create automated workflows to streamline repetitive processes, and effectively manage all company assets from a single, integrated platform.
Resolve incidents faster using modules that integrate seamlessly with one another. For example, an incident requiring a hardware upgrade could potentially involve incident management, problem management, asset management, and knowledge management. The data would be updated in each module.
Unlock access to unique tools that enable end-users to resolve their own issues, and help IT teams concentrate on what matters most.
Consolidate tools and reduce costs. Omnichannel communications enable team members to report incidents or use the self-service tools from multiple places:
Automations and workflows are built into every level of the system, helping improve productivity and cut down on time waiting for IT.
Track incidents, prioritize effectively, and use previous solutions to resolve incidents faster. Incident management is fully customizable. Together with automations and workflow tools, agents are more efficient and help resolve incidents faster.
Proactively get situations under control before they interfere with business operations. Detect, log, and investigate to find the root cause of problems. Problem logs, recorded solutions, and defined workarounds enable fast resolution of similar problems that might arise in the future.
Plan and schedule changes to minimize risk and limit disruption to the organization. Using a rich set of visual tools, track every step of the planned change
Minimize risk and complete projects on time. Identify key stakeholders, and notify them to ensure key milestones are met.
Plan, monitor and manage IT projects, to ensure milestones are met on time, and the project is delivered on time.
Publish a complete directory of all IT services while accelerating delivery and reducing operational expenses. Automate workflows and processes, increasing user satisfaction and efficiency.
Manage hardware and software, to protect and track company assets while ensuring that you aren’t penalized or overspending on software licenses.
At ITCC, we understand how important it is for your systems to be available 24/7/365. It’s why we developed a versatile, professional grade platform that is highly flexible and doesn’t require a lot of coding.
Our customer service teams are committed to delivering any support you need to keep these systems running. We provide follow-the-sun support to ensure that if our systems ever go down or if you have any questions you need answers, we are here to answer your questions and get your system back online.
ITCC has an important advantage with maintenance and supply management, managing vendor contracts, necessary asset fixes and routine checkups.
ITCC helps us manage tasks, allocating resources to subtasks, creating dependencies and alerting every associate whenever they need to tend to their part. Management has total visibility to the whole process.
We chose ITCC for one Module and found out there are so many more that come built into the system.
With ITCC we pay only per admin, regardless of the number of employees using the system. It’s a huge advantage.
Yossi Golan - Maytronics
As a cyber security leader, protecting our customers from advanced threats and ensuring customer satisfaction are top priorities.
IT Care Center is a highly customizable solution that powers productive IT support interactions. Using advanced analytics, we are able to measure and continuously improve the effectiveness of our customer support team to drive long-term customer loyalty.
Sigalit Shavit, CIO, CyberArk
Phone:
+972 (0)9 891 3134
Email:
[email protected]
Our Singapore partner:
Athena Dynamics Pte Ltd
8 Penjuru Lane, Singapore 60918
+65 84311778
+65 91370722
[email protected]
https://athenadynamics.com/
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