Managing the service desk for multiple clients from a single platform can be complicated. You need to ensure that the services provided to each client are part of their specific user agreement while handling SLAs that can vary from company to company.
ITCC’s managed services solution enables managed services providers (MSP) to provide effective third-party service management to oversee and manage multiple clients using a single platform
From incident management to knowledge management, service providers can ensure that their clients resolve incidents, meet SLAs, share information, and track assets.
Deliver the entire scope of services to multiple clients quickly, efficiently, and seamlessly.
Oversee all client IT operations, covering:
These tools are used to create automated workflows; manage, monitor, and resolve any service-related problems; and share knowledge across the organization.
Built-in dashboards and rules ensure that SLAs are met, while omnichannel tools allow reporting and communication through chatbot, email, and the portal.
This powerful collection of tools was designed to keep IT running smoothly while helping organizations find cost savings and efficiencies.
We have tested a range of products and finally picked ITCC, because of its ability to provide the best comprehensive solution to our organizational computing needs.
The ITCC system enables our IT unit to deliver the highest level of computing services which are rendered by our business division, while maximizing automational procedures. The installation of the ITCC system was part of our computer division’s policy of maintaining excellence.
This year we also initiated various projects in our applications and development teams, such as conversion to cloud, and ERP system upgrade. ITCC’s system benefited us greatly by reducing workload in the IT department and supported the planning, management, and the documentation of the process.
As part of our efforts to help the disabled population in Singapore, we invest great efforts in improving employment opportunities and integration into society, through training, contact with potential employers, creating new models for supported employment, daycare centers and a special village that assists disabled people to integrate into the world of employment and society.
In addition, we work hard for children with disabilities and for those who care for them, and they run special programs for them. All this requires a branching computing system that serves all the relevant parties with SG Enable. The new ITCC system helps us in managing our extensive computing system.
View incident responses at a glance, check out your SLA resolution rates or track how many incidents were resolved using the self-service portal with our robust dashboards.
Service teams never have to guess how well they are performing. The easy-to-use dashboard using color-coded measurements to update team members and management on performance, efficiency, and effectiveness.