Why ITIL 4’s Organizational Change Management Practice is So Important

Organizational change management (OCM) is a Human Resources (HR) thing, right? For many organizations, it might be, which is why they, and many others without OCM capabilities, struggle with technology-related change. The issue is that there’s rarely anything that’s only technology-based change because the new or changed technology affects ways of working, involving people. So, […]

What Does Your Organization Need in an ITSM Tool?


Few people would disagree with the statement that it’s hard to provide effective IT service management (ITSM) and IT support capabilities without a fit-for-purpose ITSM tool. However, it’s critical to understand the importance of the term “fit-for-purpose” in “fit-for-purpose ITSM tool.” After all, what’s the point of looking at an ITSM tool that states it […]