Why ITIL 4’s Organizational Change Management Practice is So Important
![](https://www.it-care-center.com/wp-content/uploads/2023/08/OCM-scaled-1-1024x373.webp)
Organizational change management (OCM) is a Human Resources (HR) thing, right? For many organizations, it might be, which is why they, and many others without OCM capabilities, struggle with technology-related change. The issue is that there’s rarely anything that’s only technology-based change because the new or changed technology affects ways of working, involving people. So, […]
What Does Your Organization Need in an ITSM Tool?
![ITSM](https://www.it-care-center.com/wp-content/uploads/2023/02/itsm.jpg)
Few people would disagree with the statement that it’s hard to provide effective IT service management (ITSM) and IT support capabilities without a fit-for-purpose ITSM tool. However, it’s critical to understand the importance of the term “fit-for-purpose” in “fit-for-purpose ITSM tool.” After all, what’s the point of looking at an ITSM tool that states it […]