Tips, strategies, and new ideas to improve and optimize IT processes.
Organizational change management (OCM) is a Human Resources (HR) thing, right? For many organizations, it might be, which is why they, and many others without OCM capabilities, struggle with...
IT service management (ITSM) maturity assessments are interesting tools. Used wisely, they can be powerful drivers of change. However, this requires an appreciation of their true purpose and a...
Something easily missed in the list of the 34 ITIL 4 management practices is the ITIL 4 project management practice guide, which contains a wealth of project management best...
If problem management has been a tough nut for your organization to crack, using artificial intelligence (AI)-enabled capabilities offers help with what might have previously been seen as a...
Few people would disagree with the statement that it’s hard to provide effective IT service management (ITSM) and IT support capabilities without a fit-for-purpose ITSM tool. However, it’s critical...
Many of us have come across Maslow’s Hierarchy of Needs at some point in our educational or work lives. The hierarchy was created as part of Maslow’s “theory of...
For IT organizations, the need for sustainability should be nothing new. Over a decade ago, the concept of “green IT” was popular, although this was usually driven by the...
The FIFA World Cup Qatar 2022 tournament is poised to grab everyone’s attention between now and the end of 2022. It offers an interesting opportunity for IT service delivery...
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