Improve your customer’s experience with IT Care Center Service Catalog.
The Service Catalog contains the services supported by IT and offered to end users.
The service catalog has an automated workflows and approval mechanisms specific to each service and can be customized to your needs. Non-IT users can initiate and approve service catalog requests.
By using self-service requests via the portal, you can reduce workloads from the help desk and users can check the progress of the requests by themselves.
APIs are available for integrating with the specific services of your organization and maximizing automation and services provisioning.