Blog: The IT Angles

Tips, strategies, and new ideas to improve and optimize IT processes.

5 Tips for Better IT Service Desk Metrics

IT service desks have long struggled with how best to understand and report their performance. Yes, there are many available best, or good, practice metrics available in both IT...

Hybrid Service-Bots and Ultimate AI

You’re in New-York city looking for the best Sushi restaurant. Without even thinking twice, your fingers type a few keywords into your search engine, which immediately scours the entire...

ITSMF UK 2018

Join us at the annual Conference and Exhibition – ITSM18 – on 19th and 20th November in Central London. We will be presenting our new embedded ChatBot platform.

ITSMF Singapore 2018

ITSMF Singapore 2018   ITSMF Singapore will be hosting the annual Service Management Conference, ITSM Leadership Summit 2018 on 6th July 2018. This event provides you an unique opportunity...

Measuring IT Service

Cyberark & IT Care Center invite you to a round table   Adopting a culture of service excellence – Cyberark case study Sigalit Shavit – Cyberark’s CIO Jack Geron,...