Something easily missed in the list of the 34 ITIL 4 management practices is the ITIL 4 project management practice guide, which contains a wealth of project management best practices.
If problem management has been a tough nut for your organization to crack, using artificial intelligence (AI)-enabled capabilities offers help with what might have previously been seen as a labor-intensive
Few people would disagree with the statement that it’s hard to provide effective IT service management (ITSM) and IT support capabilities without a fit-for-purpose ITSM tool. However, it’s critical to
Many of us have come across Maslow’s Hierarchy of Needs at some point in our educational or work lives. The hierarchy was created as part of Maslow’s “theory of human
For IT organizations, the need for sustainability should be nothing new. Over a decade ago, the concept of “green IT” was popular, although this was usually driven by the IT
The FIFA World Cup Qatar 2022 tournament is poised to grab everyone’s attention between now and the end of 2022. It offers an interesting opportunity for IT service delivery and
If your organization struggles to achieve the IT service management (ITSM) it needs, it might be because of one or more of the common ITSM success challenges. If nothing else,
Enterprise service management – “the use of IT service management (ITSM) principles, practices, and capabilities by another business function to help improve its operations and outcomes” – is something that
The IT self-service portal has long been sold as the solution to many of the corporate IT organization’s woes – with it providing “better, faster, cheaper” IT service and support
