The global IT industry is facing a daunting problem – the skills gap. There are simply not enough trained and experienced IT workers to fill open positions. Forecasts show that
Organizations come in all shapes and sizes. A medium-sized business with 200 employees and a large enterprise with 2,000 employees have something important in common: a large number of IT
Key takeaways For IT agents, incidents are a fact of life. Around 20% of organizations have more than 20 IT incidents per day. At the same time, 70% of businesses
Background Docomotion, a leading provider of document generation solutions for Salesforce users, enables businesses to create, manage, and customize PDFs and Word documents without coding or special software. By automating
In 2025, it’s time for IT to break out of the silo. IT service management is the backbone of every business, affecting operations, productivity, and employee satisfaction in a clear
To understand the importance of IT Asset Management, it helps to look at some numbers. Today’s employees each have an average of 2.5 IT devices. For a midsize company with
For IT managers, problems are a part of everyday routine. Just how common are IT problems? Fifty percent of organizations say they have 11 to 50 problems in a typical
How long does it take your IT service desk to resolve an incident? It’s likely you can’t give a straightforward answer. After all, your helpdesk workflow depends on a wide
A slow laptop. Conference room isn’t connecting to Zoom. Worst of all, a complete network outage. These are all examples of IT “incidents”, ranging in severity from minor and localized,
