From Frustration to Satisfaction: How Great UX Can Transform Your IT Helpdesk
Organizations come in all shapes and sizes. A medium-sized business with 200 employees and a large enterprise with 2,000 employees have something important in common: a large number of IT users. Today, those employees expect ‘consumer-grade’ IT services and support, and businesses have no choice but to deliver. Why UX Matters in Your Helpdesk IT […]