POWERING IT SERVICES AT SCALE

Stop wasting time on repetitive tasks, and start driving productivity. Set IT teams free to deliver excellent services on a whole new scale

Scalable Solutions For Every Type of Service

IT Care Center is an all-in-one flexible service platform that enhances your organization’s efficiency with automated service processes. Scale seamlessly, deliver positive end-user experiences and improve SLAs.

ITSM

Improve SLAs, optimize incident management, and delight end users. Automated workflows and AI-assisted customized processes that ease the burden on IT service teams.
ITCC enables every team to spend more time on the tasks that generate revenue, and less time on repetitive work.
ITIL compliant.

ESM

Increase efficiency and drive productivity across every department with intuitive, scalable service management for multi-function workflows.
Provide end-users with one seamless work experience throughout.

 

 

 

 

Helpdesk

Remove friction from your IT helpdesk ticketing with powerful self-learning guided troubleshooting, and automated responses that improve end-user experience.
Take back control over disparate helpdesk interactions and shift support communication to a whole new level.

 

MSP

Managed Service Providers: scale your business and provide a superb ITSM solution to your clients using one system to manage all workflows. Secure client information, prevent client sightlines from overlapping, and make your support systems more robust and reliable.
Find out about our white-labeling plan.

Trusted by:

Future-proof Your Organization With Our Powerful Modules

Incident Management

Improve end-user experience and slash resolution times with automated ticketing workflows and self-service portals

 

 

 

 

 

 

Assets Management

Enforce cybersecurity policies and ensure pan-organizational compliance with  international and local regulations. Track every software and hardware asset across your organization and optimize asset use.

 

 

 

Change Management

Minimize risk when making changes, avoid disruptions, and prevent damage to business activities.
Stay in control of software changes, updates, and installations, and prevent network issues with dynamic change management.

 

Problem Management

Gain insight into system faults to enable smooth patch rollouts and implement resolutions quicker, increasing uptime and maximizing productivity.

 

 

 

 

Knowledge Management

Shortcut the path to resolution and save resources with a broad, detailed, and customized knowledge base that is always at your fingertips

 

 

 

 

 

Project Management
Give teams the gift of a single location where they can assign responsibilities, track progress, and access resources, so they can become more efficient and achieve more in the same timeframe. Keep on top of developing, building, testing, and deploying software changes with ITIL release management tools.
Service Catalog

Help users become more self-reliant and resolve issues faster by applying automated, pretested, customized workflows and IT services in a single click

 

 

 

 

 

Here’s what our clients say about IT Care Center

As a cyber security leader, protecting our customers from advanced threats and ensuring customer satisfaction are top priorities,” said Sigalit Shavit, chief information technology officer at CyberArk. “IT Care Center is a highly customizable solution that powers productive IT support interactions. Using advanced analytics, we are able to measure and continuously improve the effectiveness of our customer support team to drive long-term customer loyalty.

Sigalit Shavit - CIO at CyberArk

We have tested a range of products and finally picked ITCC, because of its ability to provide the best comprehensive solution to our organizational computing needs.
The ITCC system enables our IT unit to deliver the highest level of computing services which are rendered by our business division, while maximizing automational procedures. The installation of the ITCC system was part of our computer division’s policy of maintaining excellence. 

Eliran Toby, vp of information systems, Radware

Latest Blog' Posts

Finding the Right Managed Services Platform

A managed service provider (MSP) was struggling to deliver IT services to their clients. The MSP had an experienced technical staff capable of delivering help desk services, implementing security...

Surprising Flexibility of Asset Management

On its surface, Asset Management seems to be about tracking your hardware and software assets, which is important to organizations concerned about theft, but it’s hardly revolutionary. A deeper...

ITSM and ESM Improve Business Processes

IT service management (ITSM) and enterprise service management (ESM) are essentially the ways organizations manage their services for internal customers. Through a framework, the most popular of which is...

Find out more

Delight end users, save time and effort for agents and ramp up organizational efficiency, all in a single, scalable, affordable package.