Improve SLAs, optimize incident management, and delight end users. Automated workflows and AI-assisted customized processes that ease the burden on IT service teams.
ITCC enables every team to spend more time on the tasks that generate revenue, and less time on repetitive work.
Increase efficiency and drive productivity across every department with intuitive, scalable service management for multi-function workflows.
Provide end-users with one seamless work experience throughout.
Remove friction from your IT helpdesk ticketing with powerful self-learning guided troubleshooting, and automated responses that improve end-user experience.
Take back control over disparate helpdesk interactions and shift support communication to a whole new level.
Managed Service Providers: scale your business and provide a superb ITSM solution to your clients using one system to manage all workflows. Secure client information, prevent client sightlines from overlapping, and make your support systems more robust and reliable.
Find out about our white-labeling plan.
As a cyber security leader, protecting our customers from advanced threats and ensuring customer satisfaction are top priorities,” said Sigalit Shavit, chief information technology officer at CyberArk. “IT Care Center is a highly customizable solution that powers productive IT support interactions. Using advanced analytics, we are able to measure and continuously improve the effectiveness of our customer support team to drive long-term customer loyalty.
We have tested a range of products and finally picked ITCC, because of its ability to provide the best comprehensive solution to our organizational computing needs.
The ITCC system enables our IT unit to deliver the highest level of computing services which are rendered by our business division, while maximizing automational procedures. The installation of the ITCC system was part of our computer division’s policy of maintaining excellence.