Improve SLAs, optimize incident management, and delight end users. Automated workflows and AI-assisted customized processes that ease the burden on IT service teams.
ITCC enables every team to spend more time on the tasks that generate revenue, and less time on repetitive work.
ITIL compliant.
Increase efficiency and drive productivity across every department with intuitive, scalable service management for multi-function workflows.
Provide end-users with one seamless work experience throughout.
Remove friction from your IT helpdesk ticketing with powerful self-learning guided troubleshooting, and automated responses that improve end-user experience.
Take back control over disparate helpdesk interactions and shift support communication to a whole new level.
Managed Service Providers: scale your business and provide a superb ITSM solution to your clients using one system to manage all workflows. Secure client information, prevent client sightlines from overlapping, and make your support systems more robust and reliable.
Find out about our white-labeling plan.
Improve end-user experience and slash resolution times with automated ticketing workflows and self-service portals
Enforce cybersecurity policies and ensure pan-organizational compliance with international and local regulations. Track every software and hardware asset across your organization and optimize asset use.
Minimize risk when making changes, avoid disruptions, and prevent damage to business activities.
Stay in control of software changes, updates, and installations, and prevent network issues with dynamic change management.
Gain insight into system faults to enable smooth patch rollouts and implement resolutions quicker, increasing uptime and maximizing productivity.
Shortcut the path to resolution and save resources with a broad, detailed, and customized knowledge base that is always at your fingertips
Help users become more self-reliant and resolve issues faster by applying automated, pretested, customized workflows and IT services in a single click
As a cyber security leader, protecting our customers from advanced threats and ensuring customer satisfaction are top priorities,” said Sigalit Shavit, chief information technology officer at CyberArk. “IT Care Center is a highly customizable solution that powers productive IT support interactions. Using advanced analytics, we are able to measure and continuously improve the effectiveness of our customer support team to drive long-term customer loyalty.
Sigalit Shavit - CIO at CyberArk
We have tested a range of products and finally picked ITCC, because of its ability to provide the best comprehensive solution to our organizational computing needs.
The ITCC system enables our IT unit to deliver the highest level of computing services which are rendered by our business division, while maximizing automational procedures. The installation of the ITCC system was part of our computer division’s policy of maintaining excellence.Eliran Toby, vp of information systems, Radware
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Phone:
+972 (0)9 891 3134
Email:
[email protected]
Our Singapore partner:
Athena Dynamics Pte Ltd
8 Penjuru Lane, Singapore 60918
+65 84311778
+65 91370722
[email protected]
https://athenadynamics.com/
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