Unless you’ve been living in a cave for the last two years, you’ll have seen all the hype – and sometimes scaremongering – around the power of artificial intelligence (AI).
ITIL 4 – the latest version of the popular IT service management (ITSM) best practice framework – was published at the end of February 2019 or at least the Foundation
How long has your IT support team been measuring customer satisfaction (CSAT) with respect to its end users? How long has it been scoring highly? And how long have you
Organizations have been buying – or, more precisely, investing in – IT help desk and then IT service management (ITSM) tools for the last three decades. Customer needs and
Automation has long been a key part of the IT service management (ITSM) tool success story – enabling IT support teams in particular to improve both their efficiency and effectiveness
IT service desks have long struggled with how best to understand and report their performance. Yes, there are many available best, or good, practice metrics available in both IT service
You’re in New-York city looking for the best Sushi restaurant. Without even thinking twice, your fingers type a few keywords into your search engine, which immediately scours the entire internet
Join us at the annual Conference and Exhibition – ITSM18 – on 19th and 20th November in Central London. We will be presenting our new embedded ChatBot platform.
Thank you for coming to see us at our booth, we had a great event!
