3 Best Practices for ITIL SLAs
Service level agreements (SLA) sit at the heart of ITIL practices. For the uninitiated, SLAs define expectations for both the service provider and the “customer” when engaging in a service.
June 29, 2021
Service level agreements (SLA) sit at the heart of ITIL practices. For the uninitiated, SLAs define expectations for both the service provider and the “customer” when engaging in a service.
Spend an afternoon in nearly any office setting and invariably you’ll hear one employee tell another to call the help desk to assist with a network issue. Walk to another
IT teams are responsible for managing all the hardware and software within the organization. That doesn’t necessarily mean that hardware and software come out of the IT team’s budget. After
Help desks are important. They fix immediate problems that come up in day-to-day office activities, keeping employees productive. However, there are different options when it comes to help desk, and
Some problems seem to pop up at every help desk, regardless of industry or geography. Employees have trouble with logging in, or find themselves staring at the “blue screen of
Successful IT teams integrate automated processes throughout the organization. According to consulting firm McKinsey Digital, up to 45% of all activities that are currently done by employees can be automated.
It’s been just over a year since the arrival of COVID-19. Over the last twelve months, many employees have start to work from home (WFH), pushing IT departments to develop
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