ITIL Certification with pink elephant and supported processes

INCIDENT MANAGEMENT:  

Manage the lifecycle of all Incidents (unplanned interruptions or reductions in quality of IT services). The primary objective of this ITIL process is to return the IT service to users as quickly as possible.

PROBLEM 

MANAGEMENT: 

One step ahead of Incident Management, performs Root Cause Analysis to Identify,Track and Resolve Recurring Incidents Permanently.

CHANGE 

MANAGEMENT: 

The primary objective  is to mitigate risk and impact.It protects the production environment while executing a new change. 

REQUEST FULFILLMENT:  Process for managing the life cycle of service requests from all users and approval.

PinkVerify2011_4Process logo r.jpg

Contact us:

UK - +44 203 807 5077

info@it-care-center.com

Israel Tel +972 (0)3 375 1069

info@thats-it.co.il

Singapore Tel +65.6210.2354

contact@athenadynamics.com

Our address

‏P.O.B 9069 Even Yehuda, 40500 Israel. ‏

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Company Registration Number: 515263911

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