ITIL Certification with pink elephant and supported processes
Manage the lifecycle of all Incidents (unplanned interruptions or reductions in quality of IT services). The primary objective of this ITIL process is to return the IT service to users as quickly as possible.
One step ahead of Incident Management, performs Root Cause Analysis to Identify,Track and Resolve Recurring Incidents Permanently.
The primary objective is to mitigate risk and impact.It protects the production environment while executing a new change.
REQUEST FULFILLMENT: Process for managing the life cycle of service requests from all users and approval.