December 2, 2019

As the new decade quickly approaches, it’s time to reflect on 2019’s achievements and then what your IT service desk and wider IT service management ITSM teams need to focus on in 2020. In many ways, the year 2020 seems special and not simply because it’s the start of...

September 15, 2019

How long has your IT support team been measuring customer satisfaction (CSAT) with respect to its end users? How long has it been scoring highly? And how long have you felt that your organization’s employees – or external customers if you’re a managed service provider...

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Measuring IT Service

May 8, 2018

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November 14, 2018

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