Diesenhaus Reducing It Personnel Time And Costs Implementing It Care Center

About Diesenhaus: Diesenhaus BTC is headquartered in Tel-Aviv, has 40 branches in Israel and employs more than 500 people. Diesenhaus BTC was established in 2001. Diesenhaus-BTC is a market leader in the corporate travel industry. Diesenhaus-BTC is the exclusive representative in Israel of BCD TRAVEL operating worldwide at more than 100 countries in five continents. […]

Radware Selects ITCC to Manage its IT Operations

That’s IT, a provider of products and services for IT systems and projects management and implementation, today announced that Radware, a provider of cybersecurity and application delivery solutions, has selected That’s IT’s IT Care Center (ITCC) for managing and operating Radware’s IT operations. ITCC manages Radware’s global support system, application group and infrastructure and communications […]

5 Tips to Prepare Your IT Service Desk for AI Adoption

Unless you’ve been living in a cave for the last two years, you’ll have seen all the hype – and sometimes scaremongering – around the power of artificial intelligence (AI). But where are we with AI for IT support, really? And what should your IT service desk be doing about it right now? This blog […]

The Key Ways ITIL 4 Impacts IT Support Best Practice

ITIL 4 – the latest version of the popular IT service management (ITSM) best practice framework – was published at the end of February 2019 or at least the Foundation Edition book was. There’s more to come in terms of best practice guidance, with the “higher-level” ITIL 4 publications and exams being released later in […]

Using Employee Experience as a Driver for IT Support Improvement

How long has your IT support team been measuring customer satisfaction (CSAT) with respect to its end users? How long has it been scoring highly? And how long have you felt that your organization’s employees – or external customers if you’re a managed service provider (MSP) – aren’t as happy with your IT service delivery […]

Key ITSM Automation Benefits – There’s Now a Third “E” to Consider

Automation has long been a key part of the IT service management (ITSM) tool success story – enabling IT support teams in particular to improve both their efficiency and effectiveness of operations. Speeding up work, and the associated resolutions and provisioning, while also reducing costs. This improved efficiency and effectiveness can be considered the first […]

5 Tips for Better IT Service Desk Metrics

IT service desks have long struggled with how best to understand and report their performance. Yes, there are many available best, or good, practice metrics available in both IT service management (ITSM) guidance and tools – but it’s still an area where many IT support professionals seek guidance. It’s as though the metrics they currently […]

Hybrid Service-Bots and Ultimate AI

You’re in New-York city looking for the best Sushi restaurant. Without even thinking twice, your fingers type a few keywords into your search engine, which immediately scours the entire internet to find the most relevant content. Within seconds your search results help you choose the best Sushi place around. Why should the experience of our […]

ITSMF UK 2018

Join us at the annual Conference and Exhibition – ITSM18 – on 19th and 20th November in Central London. We will be presenting our new embedded ChatBot platform.