IT Care Center has a built-in reporting tool that is highly configurable.
It includes predefined reports and dashboards that are online information.
You can also generate ad hoc reports in a short time, save, share or export them.
Reports can be sent by automatic e-mail.
With the help of the dashboards, you can identify trends, improve your efficiency, measure your Service Level Agreements (SLAs) and improve your IT service.
Reports can be created for each one of the entities (incidents, problems, changes, assets) no code is required.
Reports can be scheduled and sent automatically by e-mail so you are not required to enter into the system.
Ad-hoc reports can be created and saved. You can get information based on different parameters.
Reports can be shared with the rest of the team as public reports.
Reports can be downloaded in different file formats
Each one of the processes has pre-built best-practice KPIs that are ready to use .
You can define your own KPIs and see how well your IT is performing.
From the dashboard, you can drill down into the details.